Shipping policy
Shipping Policy
Effective Date: 04/29/2025
Thank you for shopping with Delonix Group! We’re dedicated to delivering your candles and home decor products safely and efficiently. Below is everything you need to know about our shipping process.
Processing Time
Orders are processed within 2–3 business days.
Wholesale orders are processed withing 7-10 busines days.
Orders are not shipped or delivered on weekends or holidays.
During high-demand periods, processing times may be slightly extended. You’ll be notified of any significant delays.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and order weight.
Estimated delivery times:
Domestic USA: 3–7 business days
Please note: delivery times are estimates and not guaranteed. Carrier delays may occur.
Free Shipping
We offer free standard shipping on orders over $75 within the United States.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking may take 24–48 hours to update after shipment.
Shipping Locations
We currently ship to:
Domestic: United States
If your location isn’t listed, please contact us before ordering.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 5 days of delivery with photos of the damage and packaging.
If your package is lost in transit, reach out to us, and we’ll work with the carrier to locate it or offer a resolution.
- Questions?
- For any questions about your shipment, contact us at:
📧 Email: delonixgroupstore@gmail.com
📍 Address: 109 S Main Street, Suite B, Del Rio, TX 78840